A MESSAGE FROM KEVIN’S
Kevin’s is a family owned and operated business, featuring top quality outdoor lifestyle products for over 40 years. Our customers are our top priority…please feel free to contact Kevin or any of his staff at 1-888-671-6048 or firstname.lastname@example.org Monday – Friday between the hours of 9 AM and 5 PM Eastern Standard Time. Our Customer Service Team is happy to answer any questions you may have. Should you have questions after business hours or during weekends/holidays, please understand that our Customer Service Team is not available. Messages may be left and calls will be returned promptly during the next business day.
24 Hours A Day, 7 Days A Week
BY PHONE: Call Toll Free: 1-800-953-8467. Customer Service Toll Free: 1-888-671-6048 (9 a.m.-5 p.m. M-F Eastern Standard Time)
BY FAX: Credit Card Orders Only: 1-800-219-6251
BY MAIL: Kevin's Fine Outdoor Gear & Apparel, 122 Plantation Oak Dr., Thomasville, GA 31792 We cannot accept COD orders nor are we responsible for cash sent with orders.
Availability: Please place orders early, some items have limited quantities.
Return policy: Any item may be returned (with original boxes and tags, unused, unaltered, unwashed and accompanied by the purchase invoice) within 30 days of receipt, for a refund, credit or exchange. Additionally, any merchandise that arrives damaged may be returned, per the instructions noted on this form. Items returned after 30 days require that you call customer service at 1-888-671-6048 and speak with our Returns Department for further instructions. Items returned after the 30-day period will be on an inspection basis only. Returned items must be shipped prepaid through a trackable carrier to be able to validate delivery. Sorry, COD shipments are not accepted. Return and exchange shipping costs are at customer’s expense, unless through an error on our part. Shipping and handling fees are non-refundable. Valuable items should be insured. Merchandise that has been personalized (hemmed, engraved, monogrammed, used, washed, etc.) can not be returned. Scopes and electronics are non-returnable. There is a 15% restocking fee for returned items shipped in their branded boxes which make the item unsellable.
Hemming Policy: Hemmed items may not be returned, as once a garment has been customized, it cannot be resold. If you are unsure about an item, please don’t request hemming.
Pricing/Specifications: Merchandise prices and specifications are subject to change without notice. Some merchandise has limited quantities and may not be available. Manufacturer price changes are sometimes unannounced.
Errors in Pricing or Information: Typographic, photographic, and/or descriptive errors are subject to correction. Merchandise pricing/specifications are subject to change without notice. We apologize for any inconvenience.